Delivering Award-Winning Customer Service Courses For 48 Years

Poor customer service can ruin a business. With 48 years of experience in providing high-quality training, Marcus Bohn Associates has vast experience in working across a wide range of industries and businesses. This allows us to share global best practices in developing your people and improving customer satisfaction. Working closely with many clients year after year, based on the results and success from our training, each project is approached individually and tailored to your specific training needs and objectives to ensure maximum learning and effectiveness.

Our customer service training workshops are highly interactive, motivational and fun. Every client has an individual Account Manager to coordinate their training project throughout as a central point of contact.

View Our A-Z Course List

How Our Process Works

  1. Give us a call on 01438 718071 or visit our contact page. One of our account managers will contact you shortly, to arrange a telephone call or teams meeting at your earliest convenience to understand more about your training needs and business. We are also happy to come out for face-to-face meetings if preferred.
  2. We will then design and send you a tailored proposal to meet your training objectives.
  3. Following agreement to go ahead, our trainer and account manager will have a briefing call/meeting with you to learn more about the business and people including learning about the existing approach, internal processes, terminology and challenges before designing a bespoke workshop for your business.
  4. Our admin team then coordinates the delivery of all workshop materials ahead of the training.  After the customer service training, a detailed feedback report is presented incorporating the feedback from the delegates who attended the training to enable this to be linked in internal support to apply the learning.
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6 Reasons Why You Should Work With Us

  1. 01

    Your people are your greatest asset and ambassadors for your business in building long-term relationships with new and existing clients. Ensuring they have the customer service skills, confidence and ability to maximise each and every customer interaction is crucial for your business.

  2. 02

    Our Customer Service workshops are designed to put the customer first, recognise both internal and external customers and how to develop profitable long-term relationships with both. We help delegates to identify their personal communication style and how to flex this to be more effective and with others who may communicate differently to us.

  3. 03

    We look at how marginal gains, or an additional 1% can make a difference to your business, your teams and your customers. This could 1% could be the way customer complaints are handled, or how to retain customers you’ve already won. Whatever the scenario, excellent customer service is usually only a few simple steps away and will help you increase customer loyalty and retention.

  4. 04

    Our training develops world-class skills and confidence to take responsibility in customer interactions, build rapport, relationships and trust quicker, deal effectively with customer feedback or difficult situations, ensure that your teams understand the needs of the customers clearly through effective communication skills as well as the importance of their role in the long term success of your business.  Our training helps your people to delight your customers and exceed their expectations.

  5. 05

    As a refresher for existing staff, to support new Company strategy or for new starters, our customer services training is designed and tailored to support internal processes and Company values resulting in a tailored training solution every time. Even if your staff are experienced, it’s our goal to turn good customer service into great customer service.

  6. 06

    Providing training to your staff and considering their personal development as well as skills development for the business results in higher staff engagement and job satisfaction. Whichever customer service training course you choose, both your staff and performance metrics will be sure to benefit.

Companies we’ve worked with

What our clients say about us

‘I wanted to take a moment to provide feedback on the recent training session we have conducted during March in Yerevan, Armenia. Making a Customer Service Conference for 400 people per session across 2 days was a real challenge for all of us, but the final result was really amazing.  All our staff were surprised and delighted by the quality of the presentation and for Maria’s professionalism.   Her communication style made the content easy to understand despite the language barrier, whilst also working with simultaneous translations between English and Armenian.   The importance of customer service was very clear for all the staff and everyone left the conference full of positive energy and motivation. I want to thank you for your dedication and effort in delivering the training sessions on Managing Change and Negotiation Skills after as well . Your experience together with passion towards the subject were truly inspiring.’

        M Wende, Managing Director, Armenia International Airport

 

“Marcus Bohn have delivered a great programme for our Account Manager team, upskilling them and enhancing their knowledge and skill set. Carey and team were great in creating an experience bespoke to New Balance needs, ensuring it met the learner goals and goals of the business. MBA were easy to work with and offered great advice and insight. It’s great to work with a provider who really wants to create development with real impact.”                                                                                                                                                                   TW, New Balance UK Ltd

“The bespoke 5-part Alpha Fashion Communication programme has been really successful. I really enjoyed being a part of the session. Maria was great at engaging the delegates from China & getting good response & participation from the team and it was tailored to our business and customers.  I will certainly be recommending more of the UK team to join the next programme.  The course is useful and a great learning experience along with giving a great opportunity to work on ideas and skills with our Chinese teams away from a normal working day.”    

   HT, Alpha Fashion Ltd

“Choosing a training partner to develop your staff is hard but this was made easy with Marcus Bohn from the very beginning.   Listening carefully to our brief and training needs, learning about our business and meeting our people enabled the MBA team to develop and deliver a bespoke Customer Service programme for 30 managers in 2 one-day workshops including developing the skills to share key messages with their staff.   The trainer, Maria was excellent throughout.  Highly knowledgeable, engaging, motivational and fun with the whole team from new managers to directors leaving with fresh eyes, ideas, skills and a customer promise to put in to practise straight away. We will certainly be looking at future training needs and running this programme again on a yearly basis with MBA.  From start to finish, the service and support were first class and highly professional.”  

     RFJ, The Sunshine Company

“The change in attitudes/behaviours have been remarkable in a short time!!  We have better cohesion/buy-in from all areas – now we must utilise the benefits of the training!!”

                                                                                                       Dr N Carter, Incorez Ltd

“2 months on and everyone is using what they learned in the training, and it is making a difference.  Overall, it was a really positive experience and Isagenix will definitely be coming back to Marcus Bohn Associates to work with them again in developing our people.”

L Clark,  Isagenix UK Ltd

How our customer service training can make a difference

Looking After Your Customers

When business is tough, budgets and people are over-stretched and competition is fierce, the most successful companies are those who keep their heads down, keep doing what they do best and focus on their customers. It is essential to remain focused on providing great service to existing customers as well as targeting new customers.

Customers remember who gave them great service and support and think of you first when new needs arise. Customer service skills are essential to retain your clients and strengthen customer satisfaction and loyalty; they also develop an individual’s confidence and ability in managing customer expectations and dealing with difficult situations like customer complaints or challenging feedback, whilst poor customer service only exacerbates these issues.

business training & development graphic

The customer service courses listed below detail indicative content to be used as a starting point. Following further discussions, a tailored programme will be designed to meet your specific business and training objectives. For further customer service topics please see our A-Z Training DirectoryThese courses can be tailored to telephone-based customer service, face-to-face customer service or a mixture of both.

Can’t see exactly what you are looking for? Contact us so we can understand your specific needs in more detail and recommend a solution.

Choose from the following courses

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Related programmes

Get excited about your business today.

We have bespoke training courses to meet all your business needs. For more information or to discuss your needs in more detail, call us on 01438 718071 or send us a message.

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