A Sales and Management Performance Specialist, Maria is qualified with the Chartered Institute of Marketing (CIM) and Chartered Institute of Personnel and Development (CIPD) following a successful career as a Commercial Manager. Maria began her career in Media with Yellow Pages in Field Sales and after 4 years moved to United Provincial Media as Sales Manager. She developed a passion for training after developing new sales recruits and became National Sales Training Manager working on titles such as The Yorkshire Post, Lancashire Evening Post and with the National Ad Agency sales team. After 4 years she moved back into a Commercial role as Advertising Department Head with Sheffield Newspapers and then gained a seat on the Executive Committee and was subsequently seconded to Sales Director. It was here she became interested in Performance Management and studied the behaviours of effective performance managers. With this knowledge, Maria used this experience to launch her freelance training career, delivering both sales and performance management training. For the past 12 years Maria has worked in a broad range of industry sectors (IT, Pharmaceutical, Construction, FMCG) in the UK, Europe and USA.
Maria’s core philosophy is that training must make a commercial difference to an organisation and thus be central to the organisations strategy. Maria’s training experience encompasses a wide range of disciplines and levels across customer service, sales, leadership, management and personal development skills including; Key Account Management, Networking Skills, Solution based Selling skills, Conflict Management, Innovation and Creativity, Strategy and Problem Solving workshops, to name a few. Sector experience includes: Construction, Finance, FMCG, IT, Media, Pharmaceuticals and Retail. Clients include Doka Construction, Ground Zero Project USA, Guardian Media Group, Prologic IT Solutions and Morrisons Supermarkets.
Angie is a highly experienced Consultant specialising in Sales, Customer Service and Management training. She has over 30 years corporate experience in sales, training and sales and marketing management in the UK and Europe. After a successful sales management career she moved into senior management, heading up the UK Marketing Operation with responsibility for all aspects of the marketing mix. Angie now works as a Consultant specialising in sales training across all industry sectors.
Angie’s key skills are in making training fun, accessible and real; bringing reality into the training room whatever the training topic. Her training is highly interactive and geared towards producing results on all levels; motivation through training, with positive results for the individual and the organisation.
A Sales and Customer Service Specialist, Rob has had a passion for helping people develop and grow for over 20 years. Rob thrives on creating training that is immediately relevant to every individual and specialise in highly interactive and engaging workshops taking account of peoples different learning styles. A qualified Insights Discovery Practitioner, Rob uses these tools to help teams connect and work better as well as driving forward the quality of relationships with customers by helping individual adapt and connect with people. Qualified in delivering ILM, CMI and ISMM accredited programmes, Rob links real-life experience with the latest Sales, Management and Leadership models and techniques to ensure delegates have a clear understanding of how to apply the learning immediately back in the workplace as well as understanding the theory behind it.
Specialist areas: Customer Service, Telephone Selling, Sales and Service Management, One-to-One Coaching, Conflict Management, Time Management and Managing Change.
A Sales Management and leadership expert specialist with over 28 years’ experience in Training Needs Analysis, Design, Training and Consultancy providing expertise in designing, implementing and managing new functions as well as providing leadership to established businesses. Don has strong presentation and group handling skills and is an entertaining and dynamic trainer. He is an inspirational Coach with the ability to extract the best from people, his ethos is to deliver training that is not only relevant and easily understood by the delegate group, but is also a combination of theory, supported by practical application. Highly motivated with a desire to add value, Don skillfully balances theoretical models, experiential learning and practical application to deliver outstanding results with his clients.
Don specialises in Sales and Sales Management training and development. He has worked as a Training Consultant for over 28 years, working on assignments around the world from Hong Kong, Saudi Arabia, Europe and North America, which means he has extensive experience of working with multi-cultural delegates. Don has worked with a wide variety of industries, which ensures he stays up to date with latest industry trends. This translates into cutting edge thinking and relevance to his delegates ensuring they are in touch with the here and now.
Don’s areas of expertise include Sales Leadership, Sales and Negotiation, Coaching and Presentation Skills.
Fiona is a multi-lingual training consultant, facilitator, psychologist and coach with 20 years international experience of designing and delivering learning and development solutions to meet the needs of clients across private, public, academic and not-for-profit sectors. Having completed a Masters in Psychology, and Psychotherapy, Fiona draws extensively on her understanding of behaviours and unconscious beliefs in her work.
Fiona started her career in Customer Services with British Airways, before moving into a variety of Human Resource Development roles inside multinationals such as DHL and Coca-Cola Enterprises – where she was responsible for managing the training needs of 300 employees at Coca-Cola UK´s highest performing operations site.
Her strong interpersonal and communication skills allow her to quickly develop rapport with delegates across all levels and in different languages due to her fluency in Spanish, French, German and some Brazilian Portuguese.
Specialist Areas: Customer Service, Inclusion, Diversity and Unconscious Bias, Intercultural and Interpersonal, Communication, Women in Leadership, Creative Problem Solving.
Nigel has twenty five years extensive experience (mostly at Senior Management Level) successfully working for and with some of Britain’s largest private and public sector Retail, Telecommunications, Media, Service, Transport, Construction, Automotive, Logistics and Banking organisations. Nigel became a Management Consultant in January 2002 and has been working with a wide variety of organisations. Nigel has held Learning/Training and Development Manager, Management Development Manager and Resourcing Manager positions within these companies.
Nigel is an achievement orientated, pragmatic and effective Consultant. In particular he has a passion for people development and delivering management / behavioural skills. He brings a proven track record of implementing sustainable results and considerable facilitation skills. These enable managers to explore and resolve personal and business issues so that key performance can be delivered.
Passionate about making finance accessible, understandable and relevant to as many people as possible, Alex’s workshops are highly practical using business games and case studies to bring numbers to life and help illustrate how the financial numbers depend upon our actions. A Chartered Accountant specialising in training finance for non-financial people, Alex has 30 years experience in Accountancy and training. Alex designs and delivers training on a wide range of Finance subjects including profit, cash flow and working capital, understanding financial reports, and practical ways to manage costs and revenue.
Steve is a very experienced and successful high-performance coach, trainer and consultant who has spent over 20 years working with individuals and teams operating in high stakes, high pressure environments. His clients have included elite athletes and sports teams, traders and investors from top tier hedge funds and investment banks, professional poker players, salespeople and teams, senior executives and leadership teams. Steve’s work is focused on helping individuals and teams to achieve and to sustain high performance through delivering evidence-informed practical strategies and tactics, drawn from the science and practice of human performance, contemporary cognitive behavioural psychology, behavioural science and physiology.
An energetic and enthusiastic qualified Chartered Accountant, with a highly successful career in a Top 5 Accountancy firm, Kate has an innovative and down to earth training style, which consistently delivers high results. Kate designs and delivers training on a variety of topics including Strategic Finance for Business Leaders, Finance Fundamentals, Budgeting, Essentials of Finance, Value Based Management and Value Creation.
Jonathan is a highly dedicated and accomplished training consultant, executive coach and leader with excellent communication and interpersonal skills. He operates with business partners at every level to establish mutual understanding, develop highly productive relationships, and deliver first-class training and coaching. Proven personal and professional development capabilities complement a deep desire to help business partners achieve their goals through continually improving their skills and knowledge. With 15 year’s experience in the training and personal development world, Jonathan has worked globally for one of the world’s largest financial institutions, working in South America, Asia, Middle East and Europe.
As an NLP (Neuro Linguistic Programming) Master Practitioner and Trainer, Jonathan is able to encourage clients to achieve permanent behavioural change, enhancing their business through a deeper level of personal understanding. Jonathan is an executive coach as well as delivering training in many areas from sales to team development. Jonathan is qualified in various psychological profiling tools including MBTI, PRISM, and TMI. Jonathan’s Areas of Expertise include: Leadership development, Team development, Coaching and Facilitation, Outbound and Inbound Call Centre training, Sales through Service, Advanced Sales Techniques, Negotiation & Influencing skills, Presentation skills, Effective Communication, Time Management, Interviewing techniques, Performance Management, Relationship Management, Managing Conflict, Personal Impact and Rapport Building.
Jacqui is a Senior Consultant/Facilitator specialising in Managing and Motivating Team Performance, Project Management including Project Leadership Development, Risk Management, Change/Transformation Management, Conflict Management and Decision-Making skills, as well as technical solutions including Planning and Scheduling or Earned Value Management. She has designed and constructed Competency Framework tools to assist in training needs analysis and development of employees for various clients.
With over 20 years of experience in designing, developing and delivering a wide range of project-related development programmes, Jacqui has held a number of senior management positions gained in Consultancy, SMEs and FTSE 100 Companies within a diverse array of industries. With a solid experience of working nationally and internationally, Jacqui recently had responsibility for the management, leadership and talent development across three countries (UK, Canada and Norway) for a large Engineering Project Management company within the Oil and Gas sector. Her strong development experience, coupled with a project background, makes her an ideal development professional in the industry, combining experience with strategies and ensuring they have the best opportunity of success.
Rob is an experienced and qualified Coach, accredited by ICF (International Coach Federation) at PCC level with experience in coaching and training in a number of sectors including amongst others; Accountancy, Private Equity, Banking, Facilities Management, Retail, Pharmaceutical, Education and Sport. Rob also has a number of sports performance and sports coaching qualifications and a background as a professional sports coach. Through his workshops and coaching he specialises in creating leadership and behavioural changes and has a track record of working individuals at all levels of business from Supervisors through to Managing Directors and Partners.
Rob is passionate about working with clients who want to develop their people to their full potential. His work as a facilitator and coach includes working with a wide range of companies ranging from Ernst and Young and HSBC to the public sector where he has run ILM courses in coaching for several LEA’s in UK and Scotland. Rob has developed an approach called “Conversations that Stick” With 8 years’ experience as a Coach and facilitator, Rob has worked with a number of clients on large projects with exemplary feedback. Clients have included John Laing Integrated Services, HSBC, HJS Accountants, Baillie Gifford, BDF Beiersdorf (Nivea), Travis Perkins, Wickes and EY (Ernst and Young). Robs core areas of specialism include: Coaching, Facilitation, Leadership, Working with Conflict, Aligning Goals, Strategy & Vision, Customer Service and Communication.
Chris has a special interest in Leadership of People, Teamwork and Customer Service and has a passionate belief that people are key to the success of any business. He has worked as an Associate of Marcus Bohn Associates for over twenty years. Chris’ background was originally in the transport industry, in railways and shipping and port management. From here Chris moved into management development, working with a wide range of both public and private sector organisations in the UK. In the six years before joining the Marcus Bohn team, Chris was Manager of Business Training with Cable & Wireless plc. He continues to undertake regular training work for business in the telecommunications world.
Since 2010, Chris has worked with Marcus Bohn in designing and running an Ambassador programme for Emerson Process Management, a tailored workshop focused on developing best practice Customer Service and Interpersonal skills for Service Engineers to engender more positive, profitable client relationships. This programme has been run to teams throughout Europe, the Middle East and Russia where Chris’s experience in training people for whom English is not their first language has proved invaluable. This programme is now supported by a Coaching Workshop to help Service Managers support and embed the learning long-term.
Other current clients include Olympus KeyMed, Waters plc, LINPAC Group, London Borough of Sutton and Blue Islands Airline. For all of these, Chris leads and facilitates discussions on customer service, personal effectiveness and working effectively in teams. Chris is a Fellow of the Institute of Leadership and Management, a Chartered Member of the Chartered Institute of Personnel and Development and a Companion of the Institute of Customer Service. Chris also covers the subject areas of Time Management, Stress Management, Field Service Management and Managing People and is Myers Briggs accredited.