Further support following training
Perhaps the most important and yet most neglected aspect of the training process is what happens after the training programme. How to ensure that skills learned in the training room are effectively transferred to the workplace? How can you ensure that you as a business receive an adequate Return on Investment?
If businesses are to achieve a return on training investment and ensure that all the time, money and effort spent on the training hasn’t been wasted, two conditions must be met:
- There must be measurement, recognition and reward of behaviour change and improvement in performance
- Managers of those trained must have the skills required to coach and support their employees in the use of skills acquired in the training room