‘I wanted to take a moment to provide feedback on the recent training session we have conducted during March in Yerevan, Armenia. Making a Customer Service Conference for 400 people per session across 2 days was a real challenge for all of us, but the final result was really amazing. All our staff were surprised and delighted by the quality of the presentation and for Maria’s professionalism. Her communication style made the content easy to understand despite the language barrier, whilst also working with simultaneous translations between English and Armenian. The importance of customer service was very clear for all the staff and everyone left the conference full of positive energy and motivation. I want to thank you for your dedication and effort in delivering the training sessions on Managing Change and Negotiation Skills after as well . Your experience together with passion towards the subject were truly inspiring.’
M Wende, Managing Director, Armenia International Airport
“Marcus Bohn have delivered a great programme for our Account Manager team, upskilling them and enhancing their knowledge and skill set. Carey and team were great in creating an experience bespoke to New Balance needs, ensuring it met the learner goals and goals of the business. MBA were easy to work with and offered great advice and insight. It’s great to work with a provider who really wants to create development with real impact.” TW, New Balance UK Ltd
“The bespoke 5-part Alpha Fashion Communication programme has been really successful. I really enjoyed being a part of the session. Maria was great at engaging the delegates from China & getting good response & participation from the team and it was tailored to our business and customers. I will certainly be recommending more of the UK team to join the next programme. The course is useful and a great learning experience along with giving a great opportunity to work on ideas and skills with our Chinese teams away from a normal working day.”
HT, Alpha Fashion Ltd
“Choosing a training partner to develop your staff is hard but this was made easy with Marcus Bohn from the very beginning. Listening carefully to our brief and training needs, learning about our business and meeting our people enabled the MBA team to develop and deliver a bespoke Customer Service programme for 30 managers in 2 one-day workshops including developing the skills to share key messages with their staff. The trainer, Maria was excellent throughout. Highly knowledgeable, engaging, motivational and fun with the whole team from new managers to directors leaving with fresh eyes, ideas, skills and a customer promise to put in to practise straight away. We will certainly be looking at future training needs and running this programme again on a yearly basis with MBA. From start to finish, the service and support were first class and highly professional.”
RFJ, The Sunshine Company
“The change in attitudes/behaviours have been remarkable in a short time!! We have better cohesion/buy-in from all areas – now we must utilise the benefits of the training!!”
Dr N Carter, Incorez Ltd
“2 months on and everyone is using what they learned in the training, and it is making a difference. Overall, it was a really positive experience and Isagenix will definitely be coming back to Marcus Bohn Associates to work with them again in developing our people.”
L Clark, Isagenix UK Ltd