Understand the roles and responsibilities of team support and learn the skills to become a great team player
2 day in-company workshop
Classroom or Virtual Training
Classroom or Virtual Training
A two-day workshop (can also be run as 2 x one-day workshops) designed for team coordinators, administrators or receptionists to understand their role more fully and master the key skills vital for supporting a team.
These skills include: time management, customer communication skills for internal and external customers, building rapport and trust, effective note taking, professional telephone techniques, assertiveness in dealing with difficult people and situations, basic negotiation skills, coping with pressure, time management and organisational skills.
Role-plays and exercises are used throughout to enable delegates to practice their new skills.
For further details please contact us by email or call us on 01438 718071
If you would like to be called back, please complete the contact form: