Develop the way delegates manage telephone calls to present a professional ‘one face to the customer’ and ‘customer first attitude’
1 day in-company workshop
Classroom or Virtual Training
Classroom or Virtual Training
This Customer Service course is designed for anyone in a customer facing role, whether new to the role or wishing to enhance existing skills. It will help to develop the way delegates manage telephone calls to present a professional ‘one face to the customer’ and a ‘customer first attitude‘.
The course will explicitly link giving great customer service to the achievement of your business objectives and goals. It will build delegate’s knowledge and improve skills to enable them to fully develop into company ambassadors and enable them to move from giving ‘good’ customer service to ‘great’ customer service.
The aim of the course is to ensure that delegates acquire and develop the necessary skills, knowledge, techniques and motivations to provide professional, consistent and great customer service to their customers.
Role-plays and exercises are used throughout to enable delegates to practice their new skills.
“The workshop really enabled me to appreciate great customer service and was full of lots of useful information, which I can use daily to improve my customer interaction.”
For further details please contact us by email or call us on 01438 718071
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