Improve Your Customer Care Skills to give great service every time, keep your customers returning and attract new customers.
Looking After Your Customers
When business is tough, budgets and people are over stretched and competition is fierce, the most successful companies are those who keep their heads down, keep doing what they do best and focus on their customers. Many businesses target new customers and markets rather than focussing on their existing customers and ensuring they are there whenever they need them, through thick and thin, giving 100%, all of the time.
As business starts to pick up, those customers remember who gave them great service and support and think of you first when new needs arise.
Training your Customer Service Team to improve their customer care skills is essential to retain your customers and strengthen client loyalty; it also develops individual’s confidence and ability in dealing with difficult situations or demanding customers. Below is a sample of the range of Customer Service programmes Marcus Bohn can deliver. For other business topics please see our A-Z Training Directory.
All training programmes are bespoke and run In-Company, tailored to meet your individual business requirements. The programmes listed below show indicative content and can be used as a starting point. Following discussions with you and gaining an understanding of your business, people and training objectives, we can recommend the most appropriate programme that would be designed and tailored to meet your specific needs and training objectives.
All of these courses can be tailored to telephone based customer service, face-to-face customer service or a mixture of both.
Please select from the following:
‘From Good to Great’ Customer Service
A one-day customer service training workshop designed to develop the way delegates manage telephone calls to present a professional ‘one face to the customer’ and ‘customer first attitude’. This workshop develops individuals skills and confidence to deal with difficult situations and demanding customers. It will build delegate’s knowledge and skills to enable them to fully develop into company ambassadors, thus enabling them to move from giving ‘good’ customer service to giving ‘great’ customer service.
How to ‘Wow’ the Customer Over the Phone
This one-day programme is designed to give you the techniques and skills to wow your customer over the phone by developing common best practice standards to leave your customers feeling positive about your business and service.
The Principles & Practice of Customer Service
A one-day programme full of Ideas and Actions to create World Class Customer Service, this workshop shows how everyone who has any contact with customers can make personal service the key factor in winning and keeping those customers. It shows how to turn problems into opportunities, complaints into more business and discontented customers into happy ones.
The Service Engineer as Company Ambassador – Part 1
Inspiring the Service Engineer to realise the importance of their role to the business, communicate more confidently and effectively, develop strong customer relationships, listen and be able to identify new business opportunities, manage difficult situations more effectively and deliver excellent Customer Service.
The Service Engineer as Company Ambassador – Part 2
Review key messages covered in the Part 1 workshop (above) and explore the topics of how personal motivation, customer engagement and time management can help deliver even better service for your customers.
Field Service Management
How to manage and lead a service team. This programme will provide the skills to increase service standards and staff effectiveness remotely for field based teams.
Call us Now to discuss your training needs – 01992 633882 – or fill in our contact enquiry form