UK Based Global Training Provider - Bespoke In-House Training in the UK, Europe & Worldwide

Established 1976 - Over 40 Years in Business

Tel: 01992 633882

Business & Communication Skills Training: From Good To Great Team Support

Understand the roles and responsibilities of team support and learn the skills to become a great team player


Course Overview

A two-day workshop (can also be run as 2 x one-day workshops) designed for team co-ordinators, administrators or receptionists to understand their role more fully and master the key skills of time management, customer communication skills for internal and external customers, building rapport and trust, effective note taking, professional telephone techniques, assertiveness in dealing with difficult people and situations, basic negotiation skills, coping with pressure, time management and organisational skills.

Role-plays and exercises are used throughout to enable delegates to practice their new skills.


Course Content
  • Understand the 'Team Support' role and identify the attributes of a great team player
  • Use effective communication skills to agree the boundaries of the role within your team
  • Demonstrate effective time management and methods for assessing priorities
  • Use systems and procedures for managing workload and keeping track of new tasks
  • Demonstrate negotiation skills and effectively handle conflicts of interest
  • Understand and be able to communicate the roles and responsibilities of team support
  • Be Assertive and deal with difficult people and situations
  • Understand the basic principles of Negotiation and how to get to Win/Win
  • How to deal with stress and pressure
  • Use organisational skills and manage projects


Further Courses to Consider


Who would benefit from this course

  • Team co-ordinators
  • Administrators
  • Receptionists
  • Secretaries


Course Duration

This workshop is run in-house for up to 12 delegates over 2 days , subject to the number of delegates and depth of course content agreed. We can also take a detailed brief of your needs and develop a programme to meet your specific objectives.

All our In-Company training programmes offer a flexible approach and can be tailored to incorporate your Company's terminology, culture and products using roleplays, case studies and exercises designed to reflect your business and training needs.

All course materials are supplied.



To be run in-house either at your premises or venue of your choice.
Click here for details of a Free Venue Finding Service.


For further details please contact us by
email or call us on 01992 633882.

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Training Courses

Tel: +44 (0) 1992 633882

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