UK Based Global Training Provider - Bespoke In-House Training in the UK, Europe & Worldwide

Established 1976 - Over 40 Years in Business

Tel: 01992 633882

Management & Leadership Skills: Field Service Management

Enhance customer service standards, develop your team and stand out from the crowd


Course Overview

Quality customer service is a vital way in which to differentiate our business, to add value and to protect our margins and our customer base. This practical and stimulating programme is designed specifically to help Service Managers identify those areas where they can enhance customer service, develop their teams and help build customer loyalty.

The programme covers three main areas: Establishing aims and objectives for the service function, Leading the service team and maximising the potential of the people in the team and providing those in the service function with the skills and support needed to achieve continuous improvement and customer satisfaction.

Topics include Teamwork, Customer Focus, Recruiting, Managing Performance and Managing Ourselves.

Role-plays and exercises are used throughout to enable delegates to practice their new skills.


Course Content
  • Develop service to contribute more effectively to business success
  • Lead and motivate a team of field and/or office based support staff
  • Maximise the competitive advantage had by superior service
  • Prioritise tasks and set challenging team objectives
  • Measure performance and activities against standards of excellence
  • Recruit new team members
  • Develop and apply a personal Action Plan



"Good balance of theory and examples of how to apply in to the real world."

"Very useful course, like the practical interaction and working with a group with the same interest and experiences."


Further Courses to Consider


Who would benefit from this course

  • All managers of field and office-based service engineers and service functions
  • All service managers with responsibility for increasing customer service standards and the productivity of their departments


Course Duration

This workshop is run in-house over 1 or 2 days, subject to the number of delegates and depth of course content agreed. We can also take a detailed brief of your needs and develop a programme to meet your specific objectives.

All our In-Company training programmes offer a flexible approach and can be tailored to incorporate your Company's terminology, culture and products using roleplays, case studies and exercises designed to reflect your business and training needs.

All course materials are supplied.



To be run in-house either at your premises or venue of your choice.
Click here for details of a Free Venue Finding Service.


For further details please contact us by
email or call us on 01992 633882.

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Training Courses

Tel: +44 (0) 1992 633882

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